Refund policy
We have a 15-day return / exchange policy, which means you have 15 days after receiving your item to request a return / exchange.
Returns and Exchanges Process
To be eligible for a return / exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the return / exchange process, you can contact us at gshift.za@gmail.com. Items will need to be returned to G Shift (Pty) Ltd in order to be inspected and evaluated to determine whether a refund or exchange should be processed. The cost of returning the items back to G Shift (Pty) Ltd will be discussed and mutually agreed upon between the customer and G Shift (Pty) Ltd. Items sent back to us without first requesting a return / exchange will not be accepted.
You can always contact us for any return question at gshift.za@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take the correct course of corrective action.
Exceptions / non-returnable items
Certain types of items cannot be returned, as they are custom manufactured on demand (e.g. Clothing and other branded Apparel and Accessories). Please get in touch if you have questions or concerns about your specific item. Based on the circumstances, exchanges may be permitted at the discretion of G Shift (Pty) Ltd.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a refund will be processed in a format agreed to between both parties. Note: for credit card refunds or EFTs, there may be a time delay from when the refund is processed through to when the refund is reflecting in the customer’s respective accounts. Please keep this in mind as there are processes and activities taking place which are outside the control of G Shift (Pty) Ltd.
3rd Party Items
For Items sold through the G Shift (Pty) Ltd online store which are from 3rd party Suppliers, the Supplier’s Returns and Exchanges policies will also need to be taken into consideration when inspecting and evaluating the request for Return / Exchange from the Customer.
For items correctly supplied as per the confirmed and paid for order, for which there are no damages or defects, and which are eligible for Return / Exchange, a handling fee of 20% of the value of the item will be charged to the customer. G Shift (Pty) Ltd reserves the right to waive the handling fee based on the circumstances relating to the Return / Exchange.